Clothing, bags and accessories on the FROCK website are all vintage, previously loved pieces. Vintage clothing is rarely showroom new. Although we make every effort to select only pieces in pristine condition, sometimes a piece is too wonderful to pass up. Any defect to an item will be clearly stated in the item description. Please be aware colors may vary from one computer screen to another. We will try to be as accurate as possible in both the photos and written description of the item. If you have any questions about an item before purchase, please contact us (via the contact page) and we will get back to you within 24 hours.

RETURN POLICY

FROCK gladly accepts returns for any items you are not fully pleased with.

How to return:

Let us know within 2 days of receipt of the item you would like to return it (All packages are tracked, we know exactly when it arrived, so please don’t despair, you have plenty of time to try the item on and give it some thought).

Items must be returned in the same condition they were received. All items leaving the store are documented. Insurance is recommended for the return trip.

Items must be returned within 10 days of the shipping date. Shipping charges are non-refundable.

SHIPPING: Items are sent via USPS or FEDEX. International shipping is via FEDEX only.

SIZING: We measure all of our pieces to provide you with accurate sizing. We also include the original vintage size when possible. Please note that vintage sizes are not comparable to contemporary sizing, so we encourage you to read through the measurements.

To further guide you, we have provided the detailed measurements of the mannequin on which all the clothing, accessories and bags are shot.

MANNEQUIN: Full Height – 5.10″ , Shoulder – 14″ , Chest – 35″, Waist – 26″ , Hips – 34″, Arm Length – 27″, Shoulder to Floor – 58″

If you have a question about measurements, sizing, or fit,  please contact us via the contact page and we will be happy to answer any questions.

EDITORIAL LOANS

FROCK loans items for on page editorial credit.
A 10% restocking fee is applied based on the retail cost of each individual item.
A letter of responsibility from the magazine is required, as well as a valid credit card to be kept on file.

RENTAL  POLICY (available to the trade only)

30% for a 2 week rental period. 50% for 1 month.
A 10%/day late fee based on the total retail value of the items will be charged for any late returns.

APPROVAL LOANS

Items are allowed to be taken out for fittings free of charge for a 24 to 48 hour period (agreed upon prior to pull).
If no items are purchased or rented, a 10% restocking fee is applied to all items pulled.

Please feel free to e-mail info@frocknyc.com with any additional questions, concerns or press inquiries regarding our inventory.

PRIVACY POLICY

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us at the following e-mail address…

info@frocknyc.com

We reserve the right to make changes to this policy. Any changes to this policy will be posted.